Do you have a toll free number?
No, but we do have a USA number which only costs as much as a domestic call when you call from North America. For some people, this is free with their service provider. The number is 1-315-636-4390.
Are airport transfers included in hotel rates?
The hotel rates do not include transfers, but we can arrange easy and convenient transportation to the hotel from Montego Bay International Airport. Just send us your flight details and we'll set up a no-hassle ride between the airport and Samsara or Legends Resorts. We also arrange transfers back to the airport.
Are All-Inclusive Meals & Drinks exchangeable at both Samsara and Legends?
Yes! Once you're on the All-Inclusive Plan, you can have your meals and drinks at either resort. However, RESERVATIONS ARE REQUIRED for having meals at the sister property. Please visit the Front Desk of your primary hotel to reserve a table at least 3 hours in advance. This courtesy helps us with meal planning. Thanks!
Are Special Rates valid for single occupancy?
Our specials are based on Double occupancy, however, we do also have special pricing for Single Occupancy. The easiest way to get specific rates is to use our online booking engine. Put in your vacation dates at Legends or Samsara and you'll see all available rates, including specials.
What room types are Specials valid for?
Specials are based on standard gardenside rooms. We generally offer specials on other room categories, too. If you're interested in a room type other than standard gardenside, please send us an inquiry and we'll be happy to let you know what's available!
When is Spring Break?
Spring Break typically runs the first three weeks of March. There are many daytime and nighttime activities and events planned for Spring Break in Negril, geared toward college students from the USA.
Do you accept Credit Cards?
Yes! We accept Visa, Mastercard, American Express, and Discover. Only cards with a chip or magnetic strip are accepted. A 4% processing fee is added to credit card transactions.
Do I need a Passport to enter Jamaica?
Yes. Since January 2007, all visitors require a valid Passport to enter and exit Jamaica. Airlines will not allow you to check-in without a valid passport, so avoid disappointment and get one as soon as you plan to travel here.
What are the Hotel Check-in Requirements?
- The credit card used to make the booking must be presented at check-in;
- Only cards with chip or magnetic strip are accepted;
- One of the travelers must be the cardholder with a valid ID;
- If the cardholder is not one of the travelers check-in is not be possible unless you contact our reservations team in advance;
- All room occupants must present a valid ID at check-in;
- A refundable incidental deposit by credit card is required at check-in (USD $100)
Is an incidentals deposit required at check-in?
Yes. We require a USD $100 deposit by credit card at check-in. This deposit goes toward any incidental charges not included in your package, such as food and beverage tabs, spa treatments, telephone calls, etc. Nothing is charged to your card however, it is a pre-authorized "hold" in the amount of $100 USD until checkout at which time it is released back to your card. We ask that accounts be settled by 9:00pm the evening before check-out.
If I request a specific room, do you guarantee that I'll get it?
Specific rooms are never guaranteed, but we do take your request seriously. We will do our utmost to provide your requested room or a similar one at check-in. Please understand that due to practicalities of managing the ebb and flow of room occupancy, as well as multiple special requests at any given time, it is simply not possible to guarantee each and every request for a specific room.
Are bedding requests guaranteed?
Bedding requests are important to us, but cannot be guaranteed. While we do our utmost to accommodate your needs, we regret that it’s not always possible to meet 100% of all bedding preferences.
Am I required to wear a bracelet for the meal plan?
Yes. We have different-colored wristbands for our meal plans. Since some of our guests are not on a meal plan at all, the bands allow our staff to identify you easily and ensure your exchange privileges at both resorts. Wristbands must be worn at all times during your stay and are removed at check-out.
What is the $1 per night charge on my bill?
As of September 1, 2012, the government announced a new room tax, which is the US $1 per night added to your bill and payable at check-out.
What is the cancellation policy?
Bookings are non-refundable if cancelled 21 days or less prior to arrival. Last minute bookings less than 21 days prior to arrival are non-refundable. Providing that all hotel facilities and room amenities are as described at check-in, early departures are considered cancellations without notice and are non-refundable.
Is it safe to jump and swim from the cliffs?
As most of you know, visitors to Negril love to jump from the cliffs! Do remember that jumping, diving and swimming off the cliffs is at your own risk and there is no lifeguard on duty. As signs indicate, children are not allowed to be near cliffs or beach, nor swim in the sea without adult supervision. Also please note important safety procedures related to stormy weather. You are reminded never to approach the cliff or beach shore, nor swim in the ocean when the red flag is raised and warning signs are posted.
Does the Wedding Package price of $895 include tax and service charge?
Tax and service is additional at 20%. The total price for the Wedding Package, including tax and service charge, is $954. Visit our wedding page for more details and great photos from our weddings!
Do the rooms have cooking facilities?
Our rooms do not have fridges or kitchenettes, but we do have excellent prices on meal plans exchangeable at both Samsara and Legends Resorts. It's your vacation after all, so let us do the cooking for you!
What is the voltage in Jamaica?
Our voltage is the same as in North America, 110 volts. European guests need adaptors and possibly transformers depending on the electronic device.
Is the tap water safe to drink?
Yes. Tap water is very safe to drink in Jamaica. We also sell bottled water. Please note that the bottled water is not covered by the all-inclusive plan.
What's the difference between Beachside and Gardenside Rooms at Legends?
The beach road bisects the Legends property, so "gardenside" rooms are on the land side opposite the road, and "beachside" rooms are on the beach side opposite the road. Beachside, however, does not indicate a beach view. For that you would need to book a Deluxe Ocean View room.
Where are Samsara's Gardenview rooms located?
The Gardenview rooms at Samsara are located across the street from the oceanside section of the hotel, in a peaceful setting surrounded by lush tropical gardens.
How many persons do the Pillar Houses accommodate?
The Pillar Houses accommodate 1 - 2 adults
Do Samsara & Legends allow unregistered visitors onto the property?
Yes! Everyone is welcome at Samsara & Legends. If registered hotel guests wish to invite friends who are not registered with us, they only have to sign the visitors in at the front desk or with the security guard. If the unregistered guests decide to spend the night at the hotel, there will be an extra guest fee.
Do you provide beach towels?
Samsara and Legends both supply bath towels only. We recommend that you bring your own beach towels or, better yet, pick up a cool souvenir beach towel once you get here!
Do you provide Safety Deposit Boxes?
Yes. Samsara and Legends have safety deposit boxes at our offices, for rent at $3 per day.
At what times does the free shuttle run between Samsara & Legends?
The free shuttle runs daily from Samsara to Legends at 10:00am, and from Legends to Samsara at 4:00pm. We also have dinner shuttles from Samsara to Legends on Tuesday and Friday nights departing Samsara at 6:30pm, returning to Samsara at 9:00pm. A dinner shuttle from Legends to Samsara on Thursdays and Sundays departs Legends at 6:00 pm, returning to Legends at 9:00pm. We also do several "unofficial" trips during the day, so if you need a ride and we're going anyway, hop on!
Can I call the US?
Yes, you can. We provide long distance service billed to your room.
Do pre-paid phone cards work with the phones in the hotel rooms?
Our in-room telephone system does not accept pre-paid calling cards bought locally or overseas. However, you can use them easily at local phone booths available around town.
Do Samsara & Legends provide free snorkeling equipment?
Samsara & Legends no longer provide complimentary snorkeling equipment. We do, however, strongly encourage you to bring, purchase, or rent your own snorkel gear so you can experience the marine wonderland that we’re so lucky to have in our "front yard".
If you wear glasses, please look into having your mask fitted with prescription lenses! It is much cheaper than you'd think, and very well worth it to be able to see everything underwater sharp and clear. Go to your local dive shop to get this done before your trip.
Does Samsara provide tennis equipment?
No. Please bring your own racquets and balls.
Is there WiFi at Samsara & Legends Resorts?
Yes! We provide free WiFi at both hotels. Sometimes the WiFi in the rooms is not as fast as you might wish. When that happens, try connecting on your verandah. If you still can't get a decent signal right then, the WiFi in the public areas is much better.
Is there a dress code in the dining room?
Yes. Although it's still casual, we do require that guests dining and/or drinking at the bar wear cover-ups over bathing suits, as well as footwear of some kind. In addition, for everyone's safety and comfort, we ask that guests do not enter the dining/bar area in wet clothing or bathing suits. We kindly ask that you dry off first.